CanWest Blog

First Ring Promise

 

It starts with the first ring.

Superior customer service is a calling card of CanWest Concrete Cutting & Coring and answering the phone on the first ring is an important part of that philosophy, says marketing manager Valerie Hambrook.

“My husband, Dan, started this business 35 years ago and it’s always been a company motto of ours to answer the phone on the first ring and it’s something we endeavour to do every time,” she explains.

“We are a service business and if you don’t answer the phone, they will call someone else. So, it’s important to us to answer those calls and get out to our customers within two to four hours in case of an emergency. And a lot of other companies can’t do that.”

It’s all part of providing exceptional customer service, which starts with every employee buying into the philosophy.

“Our customers know they can call us and someone will pick up. Whether it’s two in the morning or 10 a.m. on a Saturday, someone will pick up.”

Another important aspect of the customer service promise is the fact the company is a one-stop shop, eliminating the need for multiple sub-contractors by offering a turnkey solution to concrete cutting and coring construction or renovation projects.

“When someone calls us, we can usually handle just about anything that pertains to our area. This helps provide peace of mind and makes it easier to work on big projects because you don’t have to deal with multiple sub-contractors.”

Some of the company’s multitude of services include concrete cutting and coringwire sawingplacing and pouringcrushing and breakingexcavation and repairing and sealing.

And it doesn’t stop there.

CanWest has a full range of state-of-the-art concrete cutting and coring equipment and highly trained operators to service everything from large industrial projects to residential developments.

“We are proud that we can provide our customers access to the newest and most well-maintained fleets of equipment out there today,” Hambrook adds.

The other benefit of having access to a vast network of equipment is turnaround time on any last-minute needs.

It’s all part of the promise to be on time and on budget.

“Time is money. If we’re down and equipment is not working, things come to a standstill. And that doesn’t work for anybody.”

Learn more about how CanWest can meet your concrete and coring needs. Request a free quote on your next project, or contact one of our regional offices.

 

 


CanWest Responding to COVID-19

CanWest Concrete Cutting and Coring Inc. is committed to keeping their customers, employees and business safe in the midst of a global pandemic. The situation of COVID-19 means that the regulations and protocols at CanWest are changing rapidly alongside the Alberta Government’s Legislation.

“While our office staff is now working safely from home, we still have Field Technicians doing construction work off- site.”  Debra Killam CanWest Safety Officer reports. “We have implemented extensive measures to eliminate all physical contact with customers. That means, all transactions that would have usually occurred with an exchange of either a tablet or paperwork now occurs via email prior to the work even beginning.”

“Our workers are not to travel in the same vehicle to jobsites,” Killam adds “and if they do require an additional staff member with them on a job, they are to be 2 meters from each other on-site. If the job requires proximity, they are required to wear a specialized mask, and everyone is asked to be clean shaven to accommodate the masks efficiency. In addition to that, our employees are to complete a COVID-19 Disclosure Form with their Hazard Assessment daily. This Disclosure Form essentially identifies any risk of exposure of the staff member.”

“In the early stages of this pandemic, we outfitted all our employees with sanitization kits and provided education on the proper techniques to protect themselves and others. This included social distancing and other risk mitigations put in place. I am closely monitoring the situation, along with our Management team. We are following the Government rules and regulations closely and we are updating our employees daily.” Killam comments that all employees are following the protocols that have been put in place.

“Our staff understands that this is an important matter of public health, and they’re participating fully in flattening the curve”

CanWest is classified as an essential business, being in the Construction sector and is still providing concrete, demo, residential  and construction services as regulations allow. They have  provide updates on changes inside the organization on their website.

Valerie Hambrook, Owner of CanWest adds “Some of our customers are using this as a time to get work done that they were delaying because they have now been mandated to close their business to the public. We are getting in and doing the work safely without a disruption to their regular services during this unprecedented time.” Hambrook acknowledges the industry has slowed down tremendously but remains hopeful.

“We are experiencing a sense of community; albeit virtually, in not only our business and industry but the country, as a whole. Change may have been forced on us all but how we respond to it and come together is what is going to keep us strong and healthy.”

If you would like to know more about the additions and changes to CanWest’s already robust safety program due to COVID-19 please contact CanWest Safety Officer, Debra Killam directly at (403) 225-4445 ext. 233

Innovation Breeding Success at CanWest

Innovation breeds success.

And part of that success is accountability when it comes to being on time and on budget, a cornerstone of CanWest Concrete & Cutting & Coring’s foundation, says marketing manager Valerie Hambrook. Which is why it’s important that the company was a leader in installing GPS units in its trucks, a vast fleet of which there are over 100 units on the road at any given time.

“We’ve been around for 35 years now and we were the very first company to do GPS on vehicles years ago. We were doing it when nobody was doing it yet,” she says, adding it speaks to the company’s core values of being where they need to be.

“Because a lot of the work we do can be quite urgent, a lot of our customers call and needs service immediately. Our GPS units allow us to see in real time where everybody is and get someone there as quickly as possible,” Hambrook explains, adding the units also contribute to accurate billing. 

“We work in an industry based on trust and not only can we respond in a timely manner, but we use the GPS units to have proof of work, which is very helpful for billing.

Another benefit to having access to a vast fleet of services and equipment is CanWest can better drive to completion on time and on budget, Hambrook adds.

“Time is money. If we’re down and equipment is not working, things come to a standstill. And that doesn’t work for anybody.”

CanWest prides itself on being industry leaders and that same philosophy applies to the equipment it uses. The company has a full range of state-of-the-art concrete cutting and coring equipment and highly trained operators to service everything from large industrial projects to residential developments.

“We are proud that we can provide our customers access to the newest and most well-maintained fleets of equipment out there today. And because we have multiples of everything, there is no downtime if something breaks down.”

The other benefit of having access to a vast network of equipment is turnaround time on any last-minute needs.

“One of our clients biggest pain points is timely access to equipment. If someone needs a saw in two hours, we get them a saw in two hours. Nobody can do that but us,” Hambrook adds.

CanWest operates an industry-leading safety program that includes job-specific safe work practices and procedures, multiple certifications and a stringent environmental policy, hazard assessment and controls.

The company recently invested heavily in a cutting-edge sustainable concrete cutting process where workers can safely recycle the slurry that’s created when they cut concrete. The process separates the contaminants from the water, which can be reused for the next project.

For more information, please visit www.canwestconcrete.com

CanWest takes reins in environmental leadership

Being the largest company of its kind in Western Canada means that CanWest Concrete Cutting & Coring must be leaders in safety and environmental responsibility.

“We’re in the position where we must be leading the pack,” says Dan Hambrook, Canwest’s Owner and President. “Because we’re the largest, we’re the ones being watched.”

This environmental commitment has lead to the recent investment in a modern concrete cutting process to safely recycle slurry. Slurry is created when water is used with the diamond blades to cut concrete. Until recently, CanWest has been collecting slurry in a vacuum, storing it in a tank and taking it to concrete dumps. But as the company has grown, the amount slurry is too great for those concrete facilities, Hambrook says.

They’re now using specialized dehydrating machines that collects the slurry and, using air pressure, pushes the clean water out. It also produces a completely dry puck that can simply go back into the concrete pile.

“Now we can reuse this water for the next project. It’s completely clean and recyclable,” Hambrook says. “These machines are making a big difference.”

It’s a modern approach to the issue of slurry collection, and one that may be too expensive for CanWest’s smaller competitors.

“Most of our competitors are not dumping it properly,” he says. “People have been dumping slurry down drains for years. People will do a concrete driveway and just wash the slurry down the drain.”

But environmental responsibility is a priority both for CanWest and its partners, who want to know dumping is being done legally.

“Nobody wants to be dumping slurry in the drain. The water goes in the ground and contaminates the earth,” Hambrook adds. “We care about the environment. The world has to change — we want our kids to have clean water.”

In addition to these new machines, CanWest has converted various equipment to electric in a bid to further their environmental responsibility. This includes excavators, concrete saws, bobcats and more. Now when working on projects in food plants, or other interior buildings for example, the adjacent workers aren’t getting fumed out, Hambrook says. The company has also begun to use a vegetable-based hydraulic fluid instead of oil based. All part of stringent environmental policy, hazard assessment and controls, to ensure there’s no contamination.

The first two slurry recycling machines are now up and running, with full time employees whose sole responsibility is to look after slurry. This reflects CanWest’s industry-leading safety standards.

“Anybody can go out and buy a concrete saw,” Hambrook adds. But these smaller companies that people hire because they’re cheaper don’t have the same safety controls.

“They might not have safety programs, or full-time safety employees, or on-site safety meetings. It’s a problem in this industry.”

To learn more about how CanWest can meet your concrete and coring needs, contact one of the regional offices.

4 reasons to partner with CanWest

Turnkey solution provider gives partners peace of mind

In the construction industry, the problem is a common one – hiring multiple contractors that can only service niche needs and then trying, often unsuccessfully, to avoid scheduling conflicts, delays and cost over-runs.

And what if one of those contractors has an electric saw or trencher that goes down? You’re faced with further delays that can topple your development’s schedule and budget like a house of cards.

CanWest Concrete Cutting & Coring offers an unparalleled scope of services that gives project managers access to turnkey solutions to their construction needs, thereby negating the need (and cost!) of hiring multiple vendors.

When complimented by one of the most extensive fleets of equipment in Western Canada, it becomes even clearer why CanWest has been trusted with some of the largest and most unique projects in the country – from runways at the Calgary International Airport to excavation with the Royal Tyrrell Museum in Drumheller.


Here are four reasons why businesses are choosing to partner with CanWest Concrete Cutting & Coring:

1. Equipment

CanWest has a full range of state-of-the-art concrete cutting and coring equipment and highly trained operators to service everything from large industrial projects to residential developments.

“We are proud that we can provide our customers access to the newest and most well-maintained fleets of equipment out there today,” says Valerie Hambrook of Canwest. “And because we have multiples of everything, there is no downtime if something breaks down.”

The other benefit of having access to a vast network of equipment is turnaround time on any last-minute needs.

“One of our clients biggest pain points is timely access to equipment,” says Hambrook. “If someone needs a saw in two hours, we get them a saw in two hours. Nobody can do that but us.”

2. Services

CanWest eliminates the need for multiple sub-contractors by offering a turnkey solution to concrete cutting and coring construction or renovation projects.

Just some of the company’s suite of services include concrete cutting and coring, wire sawing, placing and pouring, crushing and breaking, excavation and repairing and sealing.

“When someone calls us, we can usually handle just about anything that pertains to our area,” says Hambrook. “We do excavation, core drilling, every kind of concrete cutting there is. … we’re a one-stop shop. You don’t have to deal with multiple sub-contractors.”

3. On time and on budget

The benefit to having access to a vast fleet of services and equipment is CanWest can better drive to completion on time, and on budget.

“Time is money. If we’re down and equipment is not working, things come to a standstill. And that doesn’t work for anybody,” says Hambrook.

4. Safety

Hambrook notes CanWest operates an industry-leading safety program that includes job-specific safe work practices and procedures, multiple certifications and a stringent environmental policy, hazard assessment and controls.

The company recently invested heavily in a cutting-edge sustainable concrete cutting process where workers can safely recycle the slurry that’s created when they cut concrete. The process separates the contaminants from the water, which can be reused for the next project.

“Environmentally, CanWest is ahead of the crowd,” says Hambrook.


Learn more about how Canwest can meet your concrete and coring needs. Request a free quote on your next project, or contact one of our regional offices.