It starts with the first ring.

Superior customer service is a calling card of CanWest Concrete Cutting & Coring and answering the phone on the first ring is an important part of that philosophy, says marketing manager Valerie Hambrook.

“My husband, Dan, started this business 35 years ago and it’s always been a company motto of ours to answer the phone on the first ring and it’s something we endeavour to do every time,” she explains.

“We are a service business and if you don’t answer the phone, they will call someone else. So, it’s important to us to answer those calls and get out to our customers within two to four hours in case of an emergency. And a lot of other companies can’t do that.”

It’s all part of providing exceptional customer service, which starts with every employee buying into the philosophy.

“Our customers know they can call us and someone will pick up. Whether it’s two in the morning or 10 a.m. on a Saturday, someone will pick up.”

Another important aspect of the customer service promise is the fact the company is a one-stop shop, eliminating the need for multiple sub-contractors by offering a turnkey solution to concrete cutting and coring construction or renovation projects.

“When someone calls us, we can usually handle just about anything that pertains to our area. This helps provide peace of mind and makes it easier to work on big projects because you don’t have to deal with multiple sub-contractors.”

Some of the company’s multitude of services include concrete cutting and coring, wire sawing, placing and pouring, crushing and breaking, excavation and repairing and sealing.

And it doesn’t stop there.

CanWest has a full range of state-of-the-art concrete cutting and coring equipment and highly trained operators to service everything from large industrial projects to residential developments.

“We are proud that we can provide our customers access to the newest and most well-maintained fleets of equipment out there today,” Hambrook adds.

The other benefit of having access to a vast network of equipment is turnaround time on any last-minute needs.

It’s all part of the promise to be on time and on budget.

“Time is money. If we’re down and equipment is not working, things come to a standstill. And that doesn’t work for anybody.”

Learn more about how CanWest can meet your concrete and coring needs. Request a free quote on your next project, or contact one of our regional offices.

 

 

CanWest Concrete Cutting and Coring Inc. is committed to keeping their customers, employees and business safe in the midst of a global pandemic. The situation of COVID-19 means that the regulations and protocols at CanWest are changing rapidly alongside the Alberta Government’s Legislation.

“While our office staff is now working safely from home, we still have Field Technicians doing construction work off- site.”  Debra Killam CanWest Safety Officer reports. “We have implemented extensive measures to eliminate all physical contact with customers. That means, all transactions that would have usually occurred with an exchange of either a tablet or paperwork now occurs via email prior to the work even beginning.”

“Our workers are not to travel in the same vehicle to jobsites,” Killam adds “and if they do require an additional staff member with them on a job, they are to be 2 meters from each other on-site. If the job requires proximity, they are required to wear a specialized mask, and everyone is asked to be clean shaven to accommodate the masks efficiency. In addition to that, our employees are to complete a COVID-19 Disclosure Form with their Hazard Assessment daily. This Disclosure Form essentially identifies any risk of exposure of the staff member.”

“In the early stages of this pandemic, we outfitted all our employees with sanitization kits that included sanitizer and provided education on the proper techniques to protect themselves and others. This included social distancing and other risk mitigations put in place. I am closely monitoring the situation, along with our Management team. We are following the Government rules and regulations closely and we are updating our employees daily.” Killam comments that all employees are following the protocols that have been put in place.

“Our staff understands that this is an important matter of public health, and they’re participating fully in flattening the curve”

CanWest is classified as an essential business, being in the Construction sector and is still providing concrete, demo, residential  and construction services as regulations allow. They have  provide updates on changes inside the organization on their website.

Valerie Hambrook, Owner of CanWest adds “Some of our customers are using this as a time to get work done that they were delaying because they have now been mandated to close their business to the public. We are getting in and doing the work safely without a disruption to their regular services during this unprecedented time.” Hambrook acknowledges the industry has slowed down tremendously but remains hopeful.

“We are experiencing a sense of community; albeit virtually, in not only our business and industry but the country, as a whole. Change may have been forced on us all but how we respond to it and come together is what is going to keep us strong and healthy.”

If you would like to know more about the additions and changes to CanWest’s already robust safety program due to COVID-19 please contact CanWest Safety Officer, Debra Killam directly at (403) 225-4445 ext. 233