It starts with the first ring.
Superior customer service is a calling card of CanWest Concrete Cutting & Coring and answering the phone on the first ring is an important part of that philosophy, says marketing manager Valerie Hambrook.
“My husband, Dan, started this business 35 years ago and it’s always been a company motto of ours to answer the phone on the first ring and it’s something we endeavour to do every time,” she explains.
“We are a service business and if you don’t answer the phone, they will call someone else. So, it’s important to us to answer those calls and get out to our customers within two to four hours in case of an emergency. And a lot of other companies can’t do that.”
It’s all part of providing exceptional customer service, which starts with every employee buying into the philosophy.
“Our customers know they can call us and someone will pick up. Whether it’s two in the morning or 10 a.m. on a Saturday, someone will pick up.”
Another important aspect of the customer service promise is the fact the company is a one-stop shop, eliminating the need for multiple sub-contractors by offering a turnkey solution to concrete cutting and coring construction or renovation projects.
“When someone calls us, we can usually handle just about anything that pertains to our area. This helps provide peace of mind and makes it easier to work on big projects because you don’t have to deal with multiple sub-contractors.”
Some of the company’s multitude of services include concrete cutting and coring, wire sawing, placing and pouring, crushing and breaking, excavation and repairing and sealing.
And it doesn’t stop there.
CanWest has a full range of state-of-the-art concrete cutting and coring equipment and highly trained operators to service everything from large industrial projects to residential developments.
“We are proud that we can provide our customers access to the newest and most well-maintained fleets of equipment out there today,” Hambrook adds.
The other benefit of having access to a vast network of equipment is turnaround time on any last-minute needs.
It’s all part of the promise to be on time and on budget.
“Time is money. If we’re down and equipment is not working, things come to a standstill. And that doesn’t work for anybody.”
Learn more about how CanWest can meet your concrete and coring needs. Request a free quote on your next project, or contact one of our regional offices.